How we work
Diagnose first. Build from evidence.
Five phases. Every engagement follows the shape of the business, and nothing gets built until the friction is understood.
- 01Diagnose
- 02Prioritize
The Diagnostic
$2,000, fixed
- 03Design
- 04Build
The Build
From $6,000 · Most run 4 to 10 weeks
- 05Run
Run
From $350 a month
Diagnose
Phase 01: Diagnose the workflow
“We begin with how the business actually moves.”
We map intake, sales, fulfillment, communication, reporting, and the tools your team already relies on, all before recommending anything.
Engagement
Part of the Diagnostic, $2,000.
Deliverables
Workflow interviews
Current-tool inventory
Operational pain map
Opportunity summary
Prioritize
Phase 02: Prioritize the friction
“The right system starts with the right problem.”
Duplicated effort, missed follow-ups, fragile handoffs, unclear reporting. We separate symptoms from root causes and rank what’s worth fixing.
Engagement
Part of the Diagnostic, $2,000.
Deliverables
Bottleneck analysis
Data and handoff review
Risk and priority notes
Recommended system scope
Design
Phase 03: Design the system
“A clear workflow becomes a clear interface.”
Screens, data model, permissions, automations, and sequence, all defined before production development begins.
How long
Part of the Build. Most run 4 to 10 weeks.
Deliverables
Workflow blueprint
Interface direction
Data model outline
Implementation roadmap
What the process felt like
“The design process was practically painless for our team.”
Cambridge went from a website to an invoice pipeline that pushes data and documents into QuickBooks Online.
Build
Phase 04: Build the operating layer
“The software should fit the business, not the other way around.”
Portals, dashboards, internal tools, automations, and reporting, built with clean engineering and a focused user experience.
How long
Part of the Build. Most run 4 to 10 weeks.
Deliverables
Production implementation
Responsive interface build
Integration and workflow testing
Launch preparation
Run
Phase 05: Run and support the system
“The launch is the start of the operating relationship.”
Hosting and monitoring on production infrastructure you control. Fixes and improvements on a monthly retainer. Direct access to the engineering team that built it. The system keeps working; RelentNet stays accountable for it.
Engagement
Part of Run, from $350 a month.
Deliverables
Production hosting and monitoring
Security and dependency maintenance
Fixes, improvements, and iteration
Direct access to the engineering team
Who you talk to
The people in the meeting are the people doing the work.
We both sit in client meetings, so neither of us is ever repeating something secondhand.
Brandon Harris
Co-founder & CEO · Nashville
Owns what gets built: the vision, the code, the design.
Daniel Velez
Co-founder & COO · New Orleans
Owns bringing the work in and keeping it running.
How engagements work
What it costs, and how long.
Each engagement covers a set of phases. The Diagnostic is phases 01 and 02, the Build is 03 and 04, and Run is 05. A website is priced on its own.
01 · Diagnostic
$2,000
Phases 01–02Fixed. Credited toward the build if you sign within 60 days.
We map how the work moves and tell you whether to build, connect, or leave it alone.
02 · Build
From $6,000
Phases 03–04Most automation engagements run $10,000 to $25,000 over 4 to 10 weeks.
We design the system, build it, and launch it.
How long
4 to 10 weeks
03 · Run
From $350 a month
Phase 05Hosting, monitoring, and fixes. Improvement retainers are scoped per system.
We keep the system working and stay accountable for it.
Any time · Website
From $5,000
A marketing site, priced on its own.
A site that shows your track record in seconds.
Phase one is $2,000, fixed.
The wrong build costs a year.
Book a 20-minute call. Prefer the phone? Call 858-859-1851.